CSG Terms of Service

Thank you for choosing Clear Stream Guttering for your gutter and spouting needs!

Our Services

We're proud to provide professional guttering cleaning, gutter maintenance, repairs, and commercial spouting cleaning across Christchurch and Canterbury.

Payment Information

We kindly request payment within 7 days of your invoice date.
We happily accept cash, or bank transfer for your convenience.
A small administration fee of 10% applies to any dishonoured payments.
We may need to apply a monthly service charge of 2% above our overdraft interest rate, on accounts that remain outstanding.

Outstanding / Overdue Accounts

We understand that sometimes circumstances change. If you're having difficulty with payment, please contact us to discuss options. However, if accounts remain unpaid:

We may need to pause services until payment is received.
Interest charges and administrative costs for account follow-up may be added at our discretion.
We may refer any outstanding Debts to a Collection agency at our discretion.
If accounts are escalated to collection or legal action, you'll be responsible for all associated costs including legal fees.
If we need to pass this account onto a third party for collection purposes, we have your authorisation under the Information and Privacy Act, to release the necessary information to facilitate collection of debts from you.

Care and Protection

Our Commitment

We hold Broadform Liability insurance with AMI, with a $10 million general sum insured, subject to the policy terms, exclusions and sub-limits. Ask us any time and we will send you our current certificate of currency.
Where we are legally responsible for damage caused by our work, we will meet our obligations under applicable law. This may include putting the work right, repair, replacement or compensation.
We do not cap what we are responsible for at the price of the job.
Nothing in these terms limits or takes away any rights or remedies you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other law that cannot legally be excluded.

Working Together

Tell us before we start about anything fragile or unusual in or around the work area, such as solar panels, skylights, brittle or aged roofing, aerials, heat pumps or delicate plantings.
Tell us about any existing damage so we can work around it and, where practicable, record it.
We need safe and reasonable access to the work areas, including side gates left unlocked where required.
Where you can, move or cover delicate items near where we will be working.

Existing Conditions

We are not responsible for pre-existing conditions or failures that our work did not cause or contribute to, including:

Damage that was already there when we arrived. Where practicable, we record relevant pre-existing damage or defects with photos.
Faults that were already present and only became visible once dirt or debris was removed.
Failure of gutters, roofing or paintwork already at the end of its serviceable life, where our work did not cause or contribute to that failure.

If you believe we caused damage, please tell us as soon as reasonably possible, ideally within 30 days, so we can inspect it while the evidence is fresh. This does not limit any rights or remedies you have under law.

Health and Safety

Under the Health and Safety at Work Act 2015, we're committed to ensuring everyone's wellbeing:

We'll conduct our work safely and follow all required safety procedures.
Please help us by identifying any potential hazards on your property.
We may need to pause or reschedule work if we identify unsafe conditions.
Both you and we have responsibilities to maintain a safe working environment.

Additional Information

Our quotes remain valid for 30 days.
Sometimes weather conditions may affect when we can complete your job.
We'll need access to power and water where possible.
For everyone's safety, we may need to reschedule if conditions aren't suitable.

Acceptance and Agreement

By engaging Clear Stream Guttering's services, whether verbally, in writing, or by allowing work to commence, you acknowledge that you have read, understood, and have accepted these terms and conditions. These terms form a binding contract between you and Clear Stream Guttering and supersede any previous agreements or understandings.

We look forward to working with you!